Store Policy

Customer Care

Delivery

Free Standard UK Delivery on all items 2-5 working days

Free Next Day Delivery on orders over £50 if ordered before midday.

Optional Next Day delivery if ordered before midday

Shipping rates to the rest of the world is as follows...

 

Europe £15.00

US £20

Australia £30

If you are an international customer not based in these territories please contact our customer service department to arrange delivery.

Returns Policy

You are able to return any purchase within 14 days of receipt. Items must be in the same condition you received them in, with the original packaging and tags attached.

 

Please contact our customer services team via e-mail to arrange a return.  Please include your email address, order number and reason for returning: hey@anotherreason.store. Once you have submitted your request, a return authorisation will be e-mailed to you within 72 hours with return instructions. We’ll process your refund as soon as we receive the item.  

 

At present we are unable to offer exchanges.

 

Terms and Conditions

.1 Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

1.2 Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

1.3 Pricing and Availability

All prices are as stated on the Website but Another Reason reserves the right at any time to revise the price of goods without notice.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and let you know we are cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

1.4 Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

 

Discount codes and promotions:

Please note that there are certain items for sale that will be excluded from all promotions and discount codes. Goodie bags, sale items and gift vouchers are excluded from promotional discounts.

Gift vouchers can only be redeemed once.

Jurisdiction

These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive of the courts of England and Wales.

Intellectual property:

All of the content on the Another Reason site including, illustrations, graphics animations, accessories, clothing, all graphic design and text are subject to trademark and copyright and other intellectual property rights held by Another Reason Ltd. The entire content of the site is copyrighted under applicable copyright laws.

The use of our site www.anotherreason.store and it’s content is intended for the personal and non- commercial use by the users of our site.

Use of the site:

You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of Another Reason Ltd. Pictures on the Another Reason Website are property of Another Reason Ltd and may not be used for commercial purposes without permission of Another Reason Ltd.

Another Reason Ltd reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.

Another Reason is a registered trademark. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Another Reason Ltd.

 

Privacy

We Take your privacy very seriously.  We only use your information in the ways that you want us to.   

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at.  We will never sell your details to an unconnected third party for marketing purposes.

We may use your personal information to:

  • Provide Our Goods and services to you;

  • Process your payment for the Goods; and

  • Inform you of new products and services available from Us. You may request that we stop sending you this information at any time.

If you are under 18, we require that you inform a guardian or parent regarding the Another Reason privacy policy before ordering online.

In order to process your order and deliver your purchases to you we may have to pass your information to our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information, which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post and email.

 
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